Refund policy

At Nuvora Mall, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, we offer a 30-day return policy and a 10-day refund policy, subject to the conditions outlined below.

Return Eligibility

To be eligible for a return:

The product must be returned within 14 days of delivery.
The product must be new, unused, and in its original condition.
The product must be returned in its original packaging.
The item must include all original accessories and components, where applicable.
Proof of purchase or order information may be required.

How to Request a Return

To start a return, please contact us by email at infoNuvoraMall.shop with your order number and details of the product you wish to return. Our customer support team will provide you with the return instructions.

Please do not send products back without contacting us first, as unauthorized returns may not be accepted.

Refund Policy

We offer a 10-day refund policy. Once your returned product is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. The time it takes for the refund to appear in your account may vary depending on your payment provider or financial institution.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at infoNuvoraMall.shop with your order details and information about the issue. We will review the situation and assist you with an appropriate solution.